Shipping policy

Shipping policy

ORDER PROCESSING: Please allow 1-2 days to process your order. Expect an email within 1-2 days to let you know your order is on the way!

FLAT RATE SHIPPING Orders are generally shipped within 48 hours using Chitchat delivery (delivery standard is 2 - 7 days). Flat rate shipping fee of $5-$10 applies to orders shipping to any city in Canada.

DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer $8 flat rate shipping to any cities in Canada.

Free shipping for orders over $150

 

INTERNATIONAL SHIPPING: We offer international shipping around the world. 

Shipping charges for your order will be calculated and displayed at checkout (generally the shipping fee is between $8-$25).Broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Factor Stories is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES We accept returns up to 16 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at factorstoriesjewelry@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at factorstoriesjewelry@gmail.com.